VOICE

  • Easy to use

    Transparent, easy to use service

  • Text-to-speech

    Real voice or text-to-speech campaigns

  • Audio files

    Voice recording in over 30 languages

  • Worldwide access

    Trigger calls to any country worldwide

  • Transfer calls

    Transfer calls into call centre

  • Combined Voice & SMS

    Integrated voice and SMS

  • Record calls

    Record calls

  • Reporting

    In-depth reporting

  • Sound effects

    Include sound effects

  • Live stats

    Live stats

  • Customer insights

    Greater customer insights

  • Plain-text emails

    Integrated voice and plain-text emails

Collections

Understanding the right approach to collections can be a difficult challenge. At Dynamic Messaging, we boast experience in providing easy-to-use, effective solutions and specialise in identifying the right strategic approach to take. Our hands-on approach and hunger to understanding client needs and the way they want to talk to their customers means we can help improve all aspects of their collections process.

Text-to-Speech

Use text-to-speech as a standalone product, or intelligently integrate it into your voice recording to communicate professional and personalised information to each and every customer.

Take control over your campaigns using our state-of-the art dashboard

Speed up, slow down, pause and cancel everything with the click of a mouse.

Live Stats

Using our unique dashboard pop out, you can see all your campaign stats in real-time. See your connections as and when they happen for even greater campaign insights.

International access

Utilise our world-wide reach and start speaking to all of your customers wherever they are based.

Say more with integrated SMS

Using our unique call flow management system you can seamlessly integrate SMS messages into all of your voice calls, reaching your customers across two mediums. Perfect for when you want to direct a customer onto your website or provide them with your phone number.

Transfer calls

Enable customers to transfer into your call centre at the press of a button. We can transfer calls directly to specific DDIs within your call centre allowing for even greater control

Cycle CLIs

You can use multiple different CLIs (Caller Line Identification) within any campaign to prevent customers recognising your phone number and then avoiding your calls.

Record your calls

Our integrated call recording solution means you can have a record of every call.

Detailed reports

We provide a range of detailed reporting enabling you to access the data from all of your campaigns. These can all be easily downloaded directly from our dashboard, sent to you via email, or made available through an sftp integration. Reporting enables you to gain insights into your customer’s behaviour, meaning you can make more informed decisions and optimise how to target them in the future.

Promotions

Talking to all of your customers at the same time can be a difficult task, which is why companies often revert to sending thousands of emails, which are almost always ignored or deleted without ever being opened. Using voice can be the solution that helps change the way you talk to your customers and give you the leading edge over your competitors. We have extensive experience in designing and executing marketing campaigns that improve real-time customer engagement and increase sales.

Give your brand a voice

With a huge network of incredible voice artist at our disposal we will find you the perfect ambassador to represent your brand. Tone of voice and intonation are critical to the success of your voice campaigns, and with our guidance and knowledge you will rapidly see the benefits of voice over traditional marketing channels.

Speak to your customers in any language

We don’t just work in English, we also have a portfolio of international voiceovers and experience of working in over 40 languages.

International access

Dynamic Messaging’s system gives you worldwide reach making it as easy to speak with your local customers as it is to speak with those abroad.

Harness the power of SMS

Using our unique call flow management system you can seamlessly integrate SMS messages into all of your voice calls, reaching your customers across two mediums. Perfect for when you want to direct a customer onto your website or provide them with your phone number.

Trackable links

By using our short links we can feed back to you exactly when a customer clicked on the URL and redirected to your website, and when they clicked it. This will show you exactly how effective your campaigns have been.

Detailed reports

We provide a range of detailed reporting enabling you to access the data from all of your campaigns. These can all be easily downloaded directly from our dashboard, sent to you via email, or made available through an sftp integration. Reporting enables you to gain insights into your customer’s behaviour, meaning you can make more informed decisions and optimise how to target them in the future.

Record button presses

Included in our reports is our bespoke button press report, which collates the exact buttons your customers pressed on their call. This can provide a high-level overview of all those customers that opted in or out whilst on the call.

Political Calling

Your message to voters is critical and making sure you get heard can be the difference between winning or losing in the polls. Using Voice to contact voters is an extremely effective way of broadcasting your message. Much more effective than email and much cheaper than television advertising, Voice is in a league of its own when it comes to mass communication, with that personal touch.

The Candidates voice can make a difference

Having the candidate record the message that will be delivered to voters is a powerful way of getting your message across and adding that personal touch shows voters that you care.

Local Phone Number

Display a local phone number when you are calling voters. Showing a local number customers can identify with, increases answer rates by up to 30%.

Live Stats

Using our unique dashboard pop out, you can see all your campaign stats in real-time. See your connections as and when they happen for even greater control.

Detailed reports

We provide a range of detailed reporting enabling you to access the data from all of your campaigns. These can all be easily downloaded directly from our dashboard, sent to you via email, or made available through an sftp integration. Reporting enables you to gain insights into your customer’s behaviour, meaning you can make more informed decisions and optimise how to target them in the future.

Easy Opt-Out

Include an opt-out option within the phone call (or SMS message if integrated in the phone call) to ensure that the voter has the option of removing themselves from future campaigns.

Harness the power of SMS

Using our unique call flow management system you can seamlessly integrate SMS messages into all of your voice calls, reaching your customers across two mediums. Perfect for when you want to direct a customer onto your website or provide them with your phone number.

Phone Number Verification

Now, more than ever having accurate customer data is imperative. Being able to contact your customers ensures business continuity, and it also minimises your risk of fraud.

We want to help you protect your database of customers by keeping it clean. The more verified data you have the more efficiently you will be able to communicate with them, and the more we can help you.

Having customers that are uncontactable due to bad data, will ultimately lead to a loss of opportunity and potentially a loss of revenue. This is why we recommend to all of our clients to implement a Phone Number Verification solution as soon as possible.

Utilise Voice and SMS

Our solution enables your customers to receive an SMS or a Voice call with a unique code. This significantly reduces the risk of customers not receiving their code, and therefore not being able to complete the sign-up process.

Easy integration

Easily implement our Phone Number Verification into your website code.

Real-time

The codes are sent in real-time, meaning your customers aren’t waiting around.

Customer Care Surveys

Understanding what your customers think about your services, attitude and approach can help shape your business for the future. Customer care surveys are typically sent to customers via email, however, this technique has always been ineffective as emails often ignored. Voice presents a new opportunity to collect valuable customer data in a more engaging and effective way by being easy for your customers to take part.

Collect partial data

Even if a customer hangs up before the end of the survey, we will still collect the data from any answered questions.

Simple

Customers only need to respond by pressing the buttons on their telephone keypad, making taking part quick and easy.

Live Stats

Using our unique dashboard pop out, you can see all your campaign stats in real-time. See your connections as and when they happen for even greater control.

Detailed reports

We provide a range of detailed reporting enabling you to access the data from all of your campaigns. These can all be easily downloaded directly from our dashboard, sent to you via email, or made available through an sftp integration. Reporting enables you to gain insights into your customer’s behaviour, meaning you can make more informed decisions and optimise how to target them in the future.

Easy Opt-Out

Include an opt-out option within the phone call (or SMS message if integrated in the phone call) to ensure that the voter has the option of removing themselves from future campaigns.